Last updated 30 August 2026
Everything we sell is digital, so nothing ships in a box. Services are delivered electronically: repository access, design files, file transfer, or an App Store release, on the timeline stated in the project proposal. A design sprint delivers in two weeks from its start date; app projects deliver per the agreed milestones. The Photolog app is delivered instantly by the Apple App Store.
If you order as a consumer in the EU, you have a 14-day right to withdraw from a distance contract without giving a reason. For services, if you ask us to start within those 14 days, you owe a proportional amount for what was performed before you withdrew. For digital content delivered immediately, the right of withdrawal lapses once delivery has begun with your express consent and acknowledgement. To withdraw, email hello@mistake.ee.
If a deliverable does not match what the proposal promised, tell us within 30 days of delivery and we fix it at our own cost. If we cannot fix it in reasonable time, you get a proportional refund. Refunds go back by the method the payment came in and are issued within 14 days of our confirmation.
Photolog is currently free. If paid features are introduced, those purchases are made through the Apple App Store, and refund requests for them are handled by Apple under Apple's media services terms (reportaproblem.apple.com).
Write to hello@mistake.ee, or if you think we got any of this wrong, honest@mistake.ee.